Last updated: January 2025
Welcome to Vetalviro. By accessing or using our website, mobile applications, and services (collectively, the "Services"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, please do not use our Services.
These Terms constitute a legally binding agreement between you and Vetalviro S.r.l. ("Vetalviro," "we," "us," or "our") governing your use of our website located at vetalviro.xyz and any related services.
By creating an account, placing an order, or using any part of our Services, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy.
We strive to display accurate product information, including descriptions, pricing, and availability. However, we do not warrant that product descriptions or other content on our website is accurate, complete, reliable, current, or error-free.
All products displayed on our website are subject to availability. We reserve the right to limit quantities, discontinue products, or make changes to specifications without prior notice.
All prices are listed in Hong Kong Dollars (HKD) unless otherwise specified. Prices do not include applicable taxes, shipping charges, or customs duties, which will be added to your total at checkout.
We reserve the right to change prices at any time without notice. In the event of a pricing error on our website, we reserve the right to cancel any orders placed at the incorrect price.
Your receipt of an order confirmation does not signify our acceptance of your order. We reserve the right to accept or decline your order for any reason, including but not limited to: product availability, inaccuracies in pricing, or verification of billing information.
We accept the following payment methods:
By submitting an order, you authorize us to charge your designated payment method for the total amount of your order, including applicable taxes and shipping.
To protect against fraud, we may verify the information provided during checkout. We reserve the right to cancel or delay orders if verification cannot be completed satisfactorily.
We offer complimentary standard shipping on all orders within Hong Kong. For international orders, shipping charges and estimated delivery times vary by destination.
Delivery times are estimates only and do not include processing time. We are not responsible for delays caused by customs clearance, postal services, or circumstances beyond our control.
For international orders, you may be subject to customs duties, taxes, and fees imposed by your country's customs authority. These charges are the responsibility of the recipient and are not included in the shipping cost.
We want you to be completely satisfied with your purchase. If for any reason you are not satisfied, you may return unworn, undamaged items in their original condition within 30 days of delivery for a full refund.
The following items cannot be returned:
Once we receive your return and verify its condition, we will process your refund within 5-7 business days. Refunds will be credited to your original payment method.
Shipping costs are non-refundable. Return shipping fees are the responsibility of the customer unless the return is due to our error or a defective product.
To access certain features, you may need to create an account. You agree to provide accurate, current, and complete information during registration and to update your information to keep it accurate.
You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to notify us immediately of any unauthorized use of your account.
We reserve the right to suspend or terminate your account if you violate any provision of these Terms or engage in fraudulent, abusive, or illegal activity.
All content on our website, including but not limited to text, graphics, logos, images, audio clips, digital downloads, and software, is the property of Vetalviro or its content suppliers and is protected by copyright, trademark, and other intellectual property laws.
You may not reproduce, distribute, modify, create derivative works from, publicly display, or exploit any content from our website without our prior written consent.
The Vetalviro name, logo, and all related names, logos, product and service names, designs, and slogans are trademarks of Vetalviro S.r.l. You may not use such marks without prior written permission.
To the fullest extent permitted by law, Vetalviro shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our Services or products.
Our total liability for any claim arising from these Terms or your use of our Services shall not exceed the amount you paid for the products giving rise to the claim.
This limitation of liability applies regardless of whether the claim is based on warranty, contract, tort, or any other legal theory.
We reserve the right to modify these Terms at any time. Any changes will be effective immediately upon posting on our website. Your continued use of our Services after any changes constitutes your acceptance of the revised Terms.
We encourage you to review these Terms periodically for any updates or changes.
If you have any questions about these Terms, please contact us:
5769 GA-296, Stapleton, GA 30823 US
Email: fees@vetalviro.xyz